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This new AI tool can help you book train tickets, get refunds and check details on IRCTC website and app


To make it easier for users to book

train tickets

and avail of other train-related services via the Indian Railways Catering and Tourism Corporation (


) platform, Indian Railways offers an

AI chatbot


AskDisha 2.0

. The chatbot offers users a range of services like booking tickets and getting refunds and it even provides necessary information.

Here’s everything you need to know about the IRCTC’s AI chatbot.
What is AskDisha 2.0
AskDisha 2.0 also known as Digital Interaction TO Seek Help Anytime is an artificial intelligence and machine learning-based chatbot powered by CoRover.AI. The chatbot supports Hindi, English and Hinglish languages and is available on both IRCTC’s mobile app and website.

It facilitates several services offered by the train ticket booking platform such as booking tickets, checking PNR status, cancelling tickets and more using simple commands with AskDisha 2.0.
Apart from these, AskDisha 2.0 also supports voice commands and offers users the option to access the service using voice commands to access the services.
Services supported by AskDisha 2.0

  • Book Ticket
  • Check PNR Status
  • Cancel Ticket
  • Get Refund Status
  • Change Boarding Station
  • Check Booking History
  • View E-Ticket
  • Download ERS
  • Print & Share E-Ticket

How to access AskDisha 2.0

  • AskDisha 2.0 is available on IRCTC’s website as well as mobile app.
  • To access it, open the official IRCTC website
  • Look for AskDisha 2.0 logo at the bottom right corner of the home page
  • Enter the necessary details or simply start typing your query in the text box below
  • Alternatively, you can also click on the ‘microphone’ icon to speak your command.
  • To use AskDisha 2.0 on your phone, download the IRCTC Rail Connect app on your smartphone
  • Look for AskDisha 2.0 icon and start typing or speaking your query.

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