NEW DELHI: Passengers outnumbering seats has always been a common sight in trains and buses, especially during peak summer travel season. But on Tuesday this happened on an
IndiGo
aircraft with a person not getting a seat on the full
flight
and then having to stand at the rear of the plane.
It was only when the
aircraft
started taxiing at Mumbai airport to take off for Varanasi that a cabin crew member saw the extra
passenger
and informed the pilot.
The aircraft then returned to the bay where the extra passenger alighted. Confirming this, IndiGo said in a statement: “There was an error during the passenger boarding process of 6E 6543 from Mumbai to Varanasi, wherein a standby passenger was allotted a seat reserved for a confirmed passenger. The error was noticed prior to the departure of the aircraft, and the standby passenger was de-boarded.”
“This led to a slight delay in the departure of the aircraft. IndiGo will take all measures to strengthen its operational processes and regrets the inconvenience caused to customers,” it added.
Comments have been sought from the
DGCA
on the action it plans to take in this lapse.
